Terms of Service

Company: Vervet

Policy Owner: Fluharty LLC;

The person responsible for maintaining this policy: Willy Fluharty

Effective Date: December 28, 2025

Purpose

These Terms of Service (“Terms”) govern use of Vervet’s travel logistics software platform and related services. By accessing or using our services, users agree to be bound by these Terms.

Scope

These Terms apply to all users of Vervet’s services, including students, educational institutions, travel organizations, chaperones, and administrators who access or use our platform.

Service Description

Vervet provides a comprehensive travel logistics software platform designed specifically for student travel organizations.

Our services include:

• Electronic Document Management : Secure e-signature capabilities for travel documents, permissions, and agreements

• Incident Reporting System: Digital incident report creation, submission, and management tools

• Expense Management: Comprehensive expense reporting and tracking functionality

• Flight Information Management: Flight booking integration, schedule management, and real-time updates

• Packing List Management: Customizable packing lists based on destination and travel type

• Itinerary Management: Trip planning, schedule creation, and distribution tools

• Chaperone Communications: Secure messaging and note-sharing platform for trip supervisors

• Administrative Dashboard: Comprehensive management interface for organizations

Account Creation and Access

Registration Requirements

• Users must provide accurate, current, and complete information during registration

• Users are responsible for maintaining the confidentiality of account credentials

• Users must be at least 13 years of age to create an account, or have parental/guardian consent

• Educational institutions must provide valid institutional credentials

• Each user account is for individual use and may not be shared

Account Security

• Users are responsible for all activities that occur under their account

• Users must notify us immediately of any unauthorized access or security breach

• We reserve the right to suspend or terminate accounts that violate these Terms

• Strong passwords and multi-factor authentication are required for administrative accounts

User Responsibilities and Acceptable Use

Acceptable Use

Users agree to use our services only for lawful purposes and in accordance with these Terms. Acceptable use includes:

• Legitimate educational and travel organization activities

• Accurate data entry and document submission

• Respectful communication with other platform users

• Compliance with all applicable laws and regulations

Prohibited Activities

The following activities are strictly prohibited:

• Unauthorized access to accounts, systems, or data

• Uploading or transmitting malicious software, viruses, or harmful code

• Harassment, bullying, or inappropriate communication with other users

• Falsifying information or documents

• Attempting to reverse engineer, modify, or hack our services

• Using the platform for commercial purposes unrelated to travel organization

• Sharing account credentials or allowing unauthorized access

• Violating any applicable laws or regulations

• Interfering with the proper functioning of our services

Data Accuracy

Users are responsible for

• Providing accurate and up-to-date information

• Maintaining current contact and emergency information

• Ensuring all submitted documents are authentic and complete

• Promptly updating any changes to personal or organizational information

Data Privacy, Security, and Confidentiality

Data Collection and Use

We collect and process personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms. This includes:

• Personal identification and contact information

• Travel-related documents and preferences

• Communication records within the platform

• Usage analytics and system logs

Data Security

Vervet implements industry-standard security measures to protect user data:

• Encryption of data in transit and at rest

• Regular security audits and vulnerability assessments

• Access controls and user authentication systems

• Incident response procedures for data breaches

Confidentiality

• All user data is treated as confidential information

• We do not sell, rent, or share personal information with third parties except as outlined in our Privacy Policy

• Users must maintain confidentiality of other user information accessed through the platform

• Student and minor information receives additional protection in compliance with applicable privacy laws

Service Modifications and Updates

Platform Updates

• We reserve the right to modify, update, or discontinue features at any time

• Major changes will be communicated to users with reasonable advance notice

• Critical security updates may be implemented without prior notice

• Continued use of the platform constitutes acceptance of updates

Service Availability

• We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service

• Scheduled maintenance will be announced in advance when possible

• We are not liable for temporary service interruptions due to maintenance, updates, or technical issues

Account Suspension and Termination

User-Initiated Termination

• Users may terminate their account at any time by contacting our support team

• Data export options are available upon request prior to account deletion

• Some data may be retained for legal or operational requirements as outlined in our Privacy Policy

Company-Initiated Suspension or Termination

We may suspend or terminate accounts for:

• Violation of these Terms of Service

• Fraudulent or illegal activities

• Non-payment of fees (for paid accounts)

• Prolonged account inactivity

• Failure to comply with our policies or legal requirements

Effect of Termination

Upon termination:

• Access to the platform will be immediately revoked

• Data may be retained for a limited period as required by law

• Outstanding obligations remain in effect

• Provisions regarding liability, disputes, and governing law survive termination

Disclaimers and Limitations of Liability

Service Disclaimers

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE

• ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT

• UNINTERRUPTED OR ERROR-FREE OPERATION

• SECURITY OR FREEDOM FROM VIRUSES OR HARMFUL COMPONENTS

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY USER FOR OUR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM

• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

• WE ARE NOT LIABLE FOR TRAVEL DISRUPTIONS, CANCELLATIONS, OR RELATED EXPENSES

• WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICES OR CONTENT

Travel-Specific Disclaimers

• Vervet is a software and application platform only and does not provide travel services directly

• We are not responsible for travel arrangements, accommodations, or transportation

• Users are responsible for compliance with all travel requirements, including visas, health requirements, and safety protocols

• Weather, political events, and other factors beyond our control may affect travel plans

Indemnification

Users agree to indemnify, defend, and hold harmless Vervet, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• User use of our services

• User Violation of these Terms

• User violation of any third-party rights

• Any content or information user submits through our platform

• Any travel-related incidents or issues during trips organized using our platform

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles.

Dispute Resolution Process

Step 1: Direct Communication Users must first attempt to resolve disputes through direct communication with our customer support team at https://www.vervet.io/tech-support and/or stephflu@vervet.io

Step 2: Mediation If direct communication fails, disputes may be submitted to binding mediation through a mutually agreed-upon mediator in Virginia.

Step 3: Arbitration If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Arbitration proceedings shall take place in Virginia Beach, Virginia.

Exceptions to Arbitration

The following matters are excluded from arbitration and may be pursued in court:

• Claims for injunctive relief

• Intellectual property disputes

• Small claims court matters within jurisdictional limits

Class Action Waiver

You agree that disputes may only be brought on an individual basis and not as part of any class action, collective action, or representative proceeding.

Fees and Payment Terms

Service Fees

• Fees available upon request

Payment Terms

• Payment is due according to the billing schedule specified in your account

• Late payments may result in service suspension

• Disputed charges must be reported within 60 days of billing

Intellectual Property

Our Content

All content, features, and functionality of our platform are owned by Vervet and protected by copyright, trademark, and other intellectual property laws.

User Content

• User retains ownership of content submitted to our platform

• User grants us a limited license to use their content in our platform to provide our services

• User represents that they have the right to submit all content and that it does not infringe on third-party rights

Contact Information

For questions about these Terms of Service, please contact: Vervet Customer Support

• willy@vervet.io

• +757-715-0962 customer support

• Pricing available upon request

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our platform. Users will be notified of material changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Vervet regarding your use of our services.

Version History

Version: 1.0

Date: December 28, 2025

Description: Terms of Service

Author: Willy Fluharty

Approved By: Willy Fluharty

Vervet

303 49 th Street

Virginia Beach, Virginia 23451

William Fluharty CEO and author of this policy

Customer support number:+1757-715-0962